Welcome to Ves Trendy Sales’ FAQ section! We’ve compiled answers to the most common questions about our trend-forward dresses, shipping policies, and more. Can’t find what you’re looking for? Email us at [email protected].

About Our Products

What styles of dresses do you offer?
We specialise in fashion-forward dresses for every occasion, including:
  • Figure-hugging Bodycon Dresses
  • Elegant Maxi Dresses
  • Versatile Midi Dresses
  • Playful Mini Dresses
  • Chic Shirt Dresses
  • Classic Black & White Dresses
Our collections focus on contemporary designs that blend comfort with runway-inspired style.
What sizes are available?
Our dresses typically range from UK sizes 6-16, with select styles available in extended sizing. Please check individual product pages for specific size charts and measurements.
How do I care for my Ves Trendy dress?
Care instructions vary by fabric. Most of our dresses require gentle machine wash or hand washing in cool water. Delicate details like diamante mesh or broderie anglaise may need special care – always check the garment label.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order?
We process orders within 1-2 business days to get your fashion finds to you quickly. If you need to modify or cancel, please contact us immediately at [email protected] with your order number.

Shipping & Delivery

Where do you ship?
We ship globally! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
Choose what suits your needs:
  • Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (orders over £50): 15-25 business days via EMS
All orders are processed within 1-2 business days from our Portsmouth warehouse.
How can I track my order?
Once dispatched, you’ll receive a tracking number via email. Use this to follow your parcel’s journey with our carrier partners (DHL, FedEx or EMS).
Are there customs fees for international orders?
International customers may be subject to customs duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.

Returns & Exchanges

What’s your return policy?
We want you to love your Ves Trendy dresses! You may return unworn, unwashed items with tags attached within 15 days of delivery. Please email [email protected] to initiate a return.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different size or style, please place a new order after receiving your refund.

Account & Technical

How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with instructions to create a new password and access your account.
Why isn’t my discount code working?
Promo codes may have specific terms (minimum spend, product exclusions, or expiration dates). If you believe there’s an error, please contact our customer service team.
How do I contact customer service?
For any questions about our bodycon dresses, maxi styles, or your order, email us at [email protected]. Our Portsmouth-based team typically responds within 24 hours.

Still have questions? Our fashion-forward team is ready to help! Contact us at [email protected] or visit our website to explore our latest collections.