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Welcome to Ves Trendy Sales (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website vestrendy.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Ves Trendy Sales caters to fashion-conscious individuals seeking runway-inspired dresses at accessible prices. Our collections, including bodycon, maxi, midi, and mini dresses in classic colors like black and white, are designed for customers who value both style and quality.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchasing requires account registration. You must provide accurate information and keep login details secure.

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated means to extract data
  • Interfere with other users’ enjoyment of the site

3. Products and Services

3.1 Product Descriptions

We strive for accurate product representations, but slight variations in color or fit may occur due to screen settings. If a product differs substantially from its description, you may return it under our Returns Policy.

3.2 Availability

All orders are subject to availability. We reserve the right to limit quantities and refuse service without notice.

3.3 Pricing

Prices are in GBP and inclusive of VAT where applicable. We may change prices without notice, but changes won’t affect confirmed orders.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method.

4.3 Billing Information

You must provide accurate billing details. We may verify payment information before processing orders.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

We ship worldwide except to certain remote areas and parts of Asia.

5.2 Delivery Issues

While we aim for timely delivery, delays may occur due to customs or carrier issues. You’re responsible for providing a correct delivery address.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging

Non-returnable items include final sale items, white dresses showing signs of wear without protective undergarments, and personalized/altered items.

6.2 Return Process

  1. Email [email protected] for return authorization
  2. Wait for approval (within 2 business days)
  3. Package item securely with all tags
  4. Ship to our returns address using trackable service

Customers bear return shipping costs unless item is faulty.

6.3 Refunds

Refunds are processed within 5 business days of receiving returned items. Allow 7-10 days for funds to appear in your account.

7. Intellectual Property

All content on our site (logos, designs, text, images) is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

We’re not liable for any injury or damage resulting from improper use of our products.

8.2 Website Availability

We strive for continuous site availability but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

8.3 Third-Party Links

We’re not responsible for content on sites linked from our website.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms:

Ves Trendy Sales
54 Elm Grove
Portsmouth, GB PO4Z 4BW
Email: [email protected]

Thank you for choosing Ves Trendy Sales. We’re committed to providing you with an exceptional shopping experience for our fashion-forward dress collections.